Help centre

Answer four short questions in onboarding, pick a teacher from your matches, choose a time from their calendar and confirm. Most students are booked within five minutes.

Yes, free of charge up to 12 hours before it starts. Inside 12 hours the lesson counts as taken. You can reschedule from My lessons or from the teacher's page.

Wait ten minutes, then leave the room. The lesson is returned to your balance in full and our team follows up with the teacher.

At the moment you confirm a booking. Nothing is ever taken from your card without you pressing Confirm and pay.

No. Lessons you have paid for stay in your account until you use them, with any teacher you bought them from.

Cancel more than 12 hours ahead and the lesson returns to your balance. If something went wrong in a lesson, contact us within 48 hours and we will look at it case by case.

Every applicant is interviewed and their dialect, teaching experience and setup are reviewed before their profile goes live. Reviews on a profile come only from students who actually took a lesson.

At any time, and you do not need a reason. Take a trial with someone new whenever you like — nothing ties you to one teacher.

Yes. Many students pair Modern Standard Arabic for reading with a dialect for speaking, sometimes with the same teacher.

A browser, a camera, a microphone and a steady connection. There is nothing to install — the classroom opens inside FAHEMT five minutes early.

Check that your browser has permission to use the camera and microphone, close other apps using them, and reload the room. If it persists, message your teacher in chat and contact us.

Use the language switch in the header or in your account. Your choice is remembered on this device.